Support and FAQs

Website Design Support

Issue with your website?

If something is not displaying correctly on your website or if your website is not loading, then please do get in touch. There are a number of reasons to why something may not be displaying correctly, from errors in the code through to the way you may have entered some content into the system. Rest assured that these errors are super easy to fix. If you are experiencing any errors on your site at all, please do get in touch with us.

Phone Support:
Dial 0207 101 2902 and then follow the options via the phone.

Email:
Send an email to support@samisaacscreative.co.uk. Make sure you include a detailed description of the issue, along with a screenshot if possible to enable us to have a clear understanding of the issue.

WhatsApp:
Feel free to contact Samuel Isaacs Creative on WhatsApp:
Contact Samuel Isaacs Creative on WhatsApp
Please include a detailed description of the issue.

Support SLA:
We aim to get all errors and issues seen to within 24 hours. In 99% of cases all issues can be resolved within 24 hours. If it is a more complicated issue, then this may take longer to resolve, in this case we will communicate with you throughout.

Check out the FAQs for additional information and some suggestions.

Content Managment System

Having issues editing your content?

We work with a few different content management systems, our bespoke Samuel Isaacs Creative CMS, Wordpress, Joomla, Drupal and a few others. If you are having issues editing the content on your website, please reach out to us. There could be many reasons to why you are unable to edit your content, some are relatively simple, others are a little more complex.

Phone Support:
Dial 0207 101 2902 and then follow the options via the phone.

Email:
Send an email to support@samisaacscreative.co.uk. Make sure you include a detailed description of the issue, along with a screenshot if possible to enable us to have a clear understanding of the issue.

WhatsApp:
Feel free to contact Samuel Isaacs Creative on WhatsApp:
Contact Samuel Isaacs Creative on WhatsApp
Please include a detailed description of the issue.

Support SLA:
We aim to get all errors and issues seen to within 24 hours. In 99% of cases all issues can be resolved within 24 hours. If it is a more complicated issue, then this may take longer to resolve, in this case we will communicate with you throughout.

Check out the FAQs for additional information and some suggestions.

Social Media Support

Is something wrong on your social account?

Samuel Isaacs Creative works in partnership with you to generate content for your Social Media presence. All posts are approved for use by the company and then scheduled in to go out on your social accounts. Sometimes we can both miss things however, if there is something that is not right or something that you are unable to change that needs seeing too, please get in touch with us.

Phone Support:
Dial 0207 101 2902 and then follow the options via the phone.

Email:
Send an email to support@samisaacscreative.co.uk. Make sure you include a detailed description of the issue, along with a screenshot if possible to enable us to have a clear understanding of the issue.

WhatsApp:
Feel free to contact Samuel Isaacs Creative on WhatsApp:
Contact Samuel Isaacs Creative on WhatsApp
Please include a detailed description of the issue.

Support SLA:
We aim to get all errors and issues seen to within 24 hours. In 99% of cases all issues can be resolved within 24 hours. If it is a more complicated issue, then this may take longer to resolve, in this case we will communicate with you throughout.

Check out the FAQs for additional information and some suggestions.

Finance and Accounts

Paying Samuel Isaacs Creative

Payment is an important part of all business transactions. We use Wave for our billing platform and invoice system, depending on your requirements, your invoices will be sent from Wave directly. Each invoice gives you the option to pay via Credit or Debit Card or via Bank Transfer. Payment Terms are on a per contract and client basis.

Getting Paid by Samuel Isaacs Creative
We adhere to the terms set out on the invoice and will make payment within these terms. As a small business we understand the importance of paying on time, so rest-assured that we will always en-sure speedy payment.

Commission Scheme
Commission is paid on final payment from the deal. This is outlined in your commission terms.

Phone Support:
Dial 0207 101 2902 and then follow the options via the phone.

Email:
Send an email to finance@samisaacscreative.co.uk.

WhatsApp:
Feel free to contact Samuel Isaacs Creative on WhatsApp:
Contact Samuel Isaacs Creative on WhatsApp

Frequently Asked Questions

Bitcoin is designed around the idea of using cryptography to control the creation and transfer of money in any time.

Bitcoin is designed around the idea of using cryptography to control the creation and transfer of money in any time.

Bitcoin is designed around the idea of using cryptography to control the creation and transfer of money in any time.


Phone Support:
Dial 0207 101 2902 and then follow the options via the phone.

Email:
Send an email to support@samisaacscreative.co.uk. Make sure you include a detailed description of the issue, along with a screenshot if possible to enable us to have a clear understanding of the issue.

WhatsApp:
Feel free to contact Samuel Isaacs Creative on WhatsApp:
Contact Samuel Isaacs Creative on WhatsApp
Please include a detailed description of the issue.

Support SLA:
We aim to get all errors and issues seen to within 24 hours. In 99% of cases all issues can be resolved within 24 hours. If it is a more complicated issue, then this may take longer to resolve, in this case we will communicate with you throughout.

Check out the FAQs for additional information and some suggestions.